By clicking "I agree to the terms & conditions" or by paying an invoice you are agreeing to the following Terms and Conditions :

Terms of Service, Event Bookings & Returns Policy

1. Scope & Ethos

Wildback is a trading entity of Wildback Partnership. By purchasing event tickets, courses, digital downloads, or physical goods through this website, you agree to these Terms and Conditions.

All our activities, retreats, and services are specifically designed for guests of any background—whether Christian, of a different faith, or of no faith. However, all activities and services provided are fundamentally underpinned by Christian beliefs and values. By booking or participating, you acknowledge and accept that:

• You will participate in all activities and services on this basis.
• You cannot opt out of scheduled activities, sessions, or services during an event or retreat.
• We are unable to facilitate or accommodate alternative religious worship or practices.

2. Events, Courses & Digital Products

2.1 Online & In-Person Events

• Notice Requirement: Ticket cancellations must be submitted in writing to info@wildback.co.uk at least 30 days prior to the scheduled event start date to be eligible for a refund. This allows us adequate time to reallocate places.
• Transfers: If your booking is within 30 days of the event, or if 30 days have elapsed since your purchase, ticket fees are non-refundable. At our discretion, we may transfer your booking to an alternative date, subject to seat availability.
• Strict Exclusions: Any online or in-person event scheduled to start within 7 days is strictly non-refundable and non-transferable.

2.2 Digital Content & Online Courses

• Pre-recorded, downloadable, or streamed courses and media are non-refundable once access has been granted.
• Online courses that have been partially or fully viewed (excluding explicit free-preview modules) cannot be refunded.
• Downloadable products, digital artwork, and gift cards are strictly non-returnable and non-refundable.

3. Physical Retail Goods & Returns

3.1 Eligibility Window

Our returns policy for physical merchandise lasts 30 days from the date of purchase. If 30 days have elapsed since your purchase date, we cannot offer a refund or exchange.

To qualify for a return:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase or an order invoice number is required.
• Sale items: Only regular-priced items are eligible for refunds. Items purchased on sale, clearance, or promotion are non-refundable.
• Exchanges: We only replace physical items if they arrive defective or damaged. If you require an identical exchange, email info@wildback.co.uk.

3.2 Return Shipping

• To return physical items, mail your product to our physical business address (provided upon receipt of your return request).
• You are responsible for paying your own return shipping costs. Shipping costs are non-refundable; if a refund is issued, the cost of original and return delivery will be deducted.
• For goods valued over £50, we strongly recommend using a tracked postal service or purchasing shipping insurance. We do not guarantee receipt of returned items.

3.3 Gifts

• Marked as a Gift: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the item is inspected and received.
• Non-Gift Orders: If the item was not marked as a gift or was shipped to the gift giver first, the refund will be returned to the original payment method of the gift giver.

4. Refund Processing

1. Notification: Once your returned item or written cancellation is received, we will inspect the request and notify you of the approval or rejection of your refund.
2. Settlement: If approved, your refund will be processed, and credit will automatically be applied to your original payment method within 7 to 10 business days.
3. Late or Missing Refunds: If your refund has not posted after 10 business days, first re-check your bank account and contact your card issuer or banking institution, as processing times vary. If you have done this and still have not received your funds, contact info@wildback.co.uk.

Commercial Terms & Conditions of Engagement (Fluid Audio Designs and Fluid Acoustics)

By clicking "I agree to the terms & conditions" signing an agreement, or paying an invoice issued by Fluid Audio Designs or Fluid Acoustics (trading as Wildback Partnership), you agree to be bound by the terms outlined below.

1. Acoustic & Soundproofing Design Services

1.1 Digital Deliverables & Calculations

• All acoustic designs, calculation sheets, room treatment specifications, and tailored PDF reports are bespoke professional services.
• No Refunds: Full payment confirms your order. Once payment is received, work commences immediately, and no full or partial refunds will be issued.
• Customer Specifications: The client is solely responsible for providing exact site dimensions, boundary details, and structural information. Any calculation errors, recalculations, or design alterations resulting from inaccurate client data will be charged at our standard hourly rates.

1.2 Impact Assessments & Statutory Approvals

• All soundproofing designs must be validated by an independent, certified noise impact assessment company. An external environmental noise survey must be commissioned to establish ambient baseline levels.
• If the client fails or declines to commission an independent noise impact assessment, the client assumes full legal and structural responsibility for soundproofing performance.
• Most local planning authorities require an independent noise impact report to validate soundproofing plans prior to granting planning consent. Once planning approval is granted, further testing post-build is generally not mandated by local councils.
• The independent noise impact company will guarantee the sound proofing design provided by Fluid Audio Designs or Fluid Acoustics.

1.3 Dimensional Tolerances & Performance

• Acoustic design documents specify strict room dimension tolerances. It is the client’s responsibility to ensure that the site construction strictly adheres to these dimensional constraints.
• Site measurements must be verified prior to starting construction. If existing conditions prevent compliance with internal tolerances, recalculations will be required and billed to the client at our standard hourly rate.
• Fluid Audio Designs accepts no liability for acoustic shortfalls if the finished space deviates from the supplied acoustic specifications. Remedial work in such instances is performed entirely at the client’s expense.

2. Studio Construction & Installation Packages

Clients may select one of three operational frameworks. Payment terms, project risks, and responsibilities are allocated according to the chosen package:

Requirement / Responsibility	Option 1: Turnkey Package	Option 2: Client Acts as Contractor	Option 3: Client is Contractor
Payment Terms	50% deposit / 45% day one on-site / 5% upon completion (7 days)	25% deposit / 75% day one on-site	Design: 100% advance / Labour: 100% advance (billed 4 weeks forward)
Refund Eligibility	Strictly non-refundable once staged payments are made	Strictly non-refundable once staged payments are made	Strictly non-refundable once staged payments are made
Material Purchasing	Fluid Audio Designs / Fluid Acoustics	Client purchases directly (client reclaims VAT)	Client purchases directly (client reclaims VAT)
Material Logistics & Handling	Fluid Audio Designs / Fluid Acoustics	Client delivers and loads into rooms prior to works	Client delivers and loads into rooms prior to works
Site Insurance & Public Liability	Fluid Audio Designs / Fluid Acoustics	Client provides site, tools & liability insurance	Client provides site, tools & liability insurance
Unskilled Labour Provision	Fluid Audio Designs / Fluid Acoustics	Client supplies low-skilled labour upon request	Client supplies and pays all local labour
Specialist Subcontractors (M&E)	Fluid Audio Designs / Fluid Acoustics	Client arranges and settles costs	Client arranges, oversees, and settles costs
Principal Designer / Architect	Fluid Audio Designs / Appointed Lead	Client assumes Principal role & all liabilities	Client assumes Principal role & all liabilities

3. Detailed Package Clauses

3.1 Option 1: Turnkey Packages

• Fluid Audio Designs or Fluid Acoustics manages end-to-end delivery, acoustic construction, and installation.
• Payments: 50% deposit confirms the booking and schedule; 45% due on the first day on-site; 5% due within 7 days of project sign-off.
• All milestone payments are strictly non-refundable once paid.

3.2 Option 2: Client Acts as Contractor (Fluid Audio Designs or Fluid Acoustics as Labourer)

• Risk Allocation: The client trades operational risk for reduced project costs by eliminating contractor markups on materials. Fluid Audio Designs or Fluid Acoustics acts solely as a specialist labour provider.
• Schedules: Works typically operate on an alternating cycle of one week on, one week off, unless agreed otherwise in writing.
• Material Fluctuations: Fluid Audio Designs or Fluid Acoustics provides itemised material procurement lists. Material costs fluctuate; clients are urged to buy all materials immediately upon receipt of the schedule. Additional materials or labor extensions resulting from site delays will be invoiced to the client as incurred.
• Performance Guarantee: Fluid Audio Designs or Fluid Acoustics warrants acoustic performance and soundproofing criteria only to the extent of our own installed scope, excluding unknown structural building defects. Please see the independent noise impact assessment 1.2 above.

3.3 Option 3: Client is the Contractor (Skilled Labour Supply Only)

• Role Clarification: The client manages all aspects of the site, safety, subcontractors, and logistics. Fluid Audio Designs or Fluid Acoustics provides skilled acoustic labour and technical direction only.
• Supervision Disclaimer: Because client-sourced workers and external trades work alongside or outside of our direct presence, Fluid Audio Designs or Fluid Acoustics assumes no liability for acoustic deficiencies, installation defects, or material failures arising during unmonitored periods or due to changes made after design submission.
• Statutory Roles & Principal Architect: Fluid Audio Designs or Fluid Acoustics does not act as the Principal Designer or Principal Architect under UK Building Regulations / CDM Regulations for domestic or commercial builds. The client must formally assume these roles and associated liabilities.
• Tools and Equipment:
• • Fluid Audio Designs or Fluid Acoustics brings professional equipment to site. If client-appointed workers use our tools, or if our tools remain on-site overnight, the client accepts financial liability for any damage, loss, or theft.
  • The client must maintain adequate site insurance covering our tools at full replacement value. An inventory of equipment will be submitted upon mobilisation.

4. Hourly Rates, Scope Changes & Payment Default

• Any amendments to construction drawings, acoustic specifications, or material lists requested after issuance will be billed at our current hourly professional rate.
• Invoices must be cleared before the release of subsequent project stages or site arrivals.
• Late payments pause site works immediately; mobilisation fees and rescheduling delays resulting from paused sites are the responsibility of the client.

5. Contact & Support

• For questions regarding acoustic consulting, engineering reports, or construction contracts, contact: info@fluidaudiodesigns.co.uk.